Question 1

Why should I book direct instead of on Airbnb?

Accepted Answer

It’s the same home, the same hosts, and the same care — without the guest service fee booking platforms add at checkout. You also get a direct line to us for questions and special requests.

Question 2

Is it safe to book on this site?

Accepted Answer

Yes. Checkout runs on our secure booking system, powered by Guesty — the same platform that manages our calendar. Your card details are handled by its payment processor and never touch our servers.

Question 3

Are there any service fees?

Accepted Answer

No. Your total includes the nightly rate, a cleaning fee, any pet fee, and applicable taxes — nothing else.

Question 4

When is my card charged?

Accepted Answer

Your card is charged when you confirm your reservation, and you’ll receive a confirmation right away.

Question 5

Is there a minimum stay?

Accepted Answer

Most dates have a two-night minimum. Minimums can vary by season — the calendar shows what’s available as you choose dates.

Question 6

Can I book a longer stay or get a group quote?

Accepted Answer

Absolutely — call or text us at (616) 566-3136 and we’ll put together options for you.

Question 7

What are the check-in and check-out times?

Accepted Answer

Holland Home: check in after 4:00 PM, check out by 10:00 AM. Cozy Home Near Downtown: check in after 3:00 PM, check out by 10:00 AM.

Question 8

How does check-in work?

Accepted Answer

We’ll send arrival details, entry instructions, and our local recommendations before your stay. The Holland Home has self check-in with a smart lock.

Question 9

Can we check in early or check out late?

Accepted Answer

Just ask! If the home is ready and there’s no guest arriving behind you, we’re happy to accommodate when we can.

Question 10

Is there parking and WiFi?

Accepted Answer

Both homes have free parking and fast fiber WiFi.

Question 11

What’s provided?

Accepted Answer

Fresh linens and towels, toiletries, a fully equipped kitchen, and coffee and tea. The Holland Home also has beach chairs, beach gear, and lawn games; the Cozy Home Near Downtown has four cruiser bikes with helmets and locks.

Question 12

Which home is better for a big group?

Accepted Answer

The Holland Home sleeps up to 13 with two king bedrooms, a bunk room, and two sofa beds — plus a theater, arcade, and seven-person hot tub. The Cozy Home Near Downtown sleeps up to 7 with a king bedroom, a bunk room, and a sleeper sofa.

Question 13

Are the homes good for families with kids?

Accepted Answer

Yes. Both homes have a bunk room, and the Holland Home adds a theater, arcade, and plenty of space to spread out. Both are in quiet residential neighborhoods.

Question 14

Do both homes have a hot tub?

Accepted Answer

Yes — each home has its own private hot tub, reserved exclusively for you during your stay. The Holland Home’s is open year-round; the Cozy Home Near Downtown’s is open March through November.

Question 15

Are there stairs?

Accepted Answer

The Cozy Home Near Downtown has stairs to the lower-level bedrooms. Please reach out with any accessibility questions and we’ll walk you through each home.

Question 16

Are pets allowed?

Accepted Answer

The Cozy Home Near Downtown is pet-friendly for an $80 / night pet fee — just add your pet when you book. The Holland Home is pet-free to protect guests with allergies.

Question 17

What is the cancellation policy?

Accepted Answer

Both homes use a firm policy. Cancel at least 14 days before check-in for a full refund. Cancellations within 14 days of check-in are non-refundable. The exact free-cancellation date for your stay is shown at checkout before you pay.

Question 18

Can we host a party or event?

Accepted Answer

Parties and events aren’t permitted at either home, out of respect for our neighbors.

Question 19

Is smoking allowed?

Accepted Answer

No. Smoking, vaping, and e-cigarettes are prohibited indoors and outdoors at both homes.

Question 20

How far are the beaches?

Accepted Answer

Holland State Park and the Big Red lighthouse are about 15 minutes from either home.

Question 21

When is Tulip Time?

Accepted Answer

Holland’s Tulip Time Festival happens each May. It’s our busiest season, so we recommend booking well in advance.

Question 22

Is the Cozy Home Near Downtown close to Hope College?

Accepted Answer

Yes — campus is just minutes away, which makes it a favorite for move-in weekends, games, and graduation.

Question 23

What should we do while we’re here?

Accepted Answer

Our Explore Holland guide covers our favorite beaches, restaurants, Dutch heritage sites, and day trips to Saugatuck, Grand Haven, and South Haven.

Questions, answered.

Booking & payment

Check-in & your stay

The homes

Pets & policies

The area